Privacy Policy
At Conclusive Telesupport, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services, which include lead generation, inbound calls, outbound calls, client re-engagement, and customer support.
1. Information We Collect
We may collect various types of information depending on how you interact with our website and services. This includes:
- Personal Information: Such as your name, email address, phone number, and business information when you contact us or sign up for our services.
- Non-Personal Information: Such as IP addresses, browser types, and usage data to help us understand how visitors use our website.
- Customer Data: If you are using our services for outbound calls, inbound calls, or client re-engagement, we may collect customer data provided by you, including customer contact details and interactions.
2. How We Use Your Information
Conclusive Telesupport uses the information we collect for the following purposes:
- To Provide Services: We use personal information to communicate with you, set up services, and manage your account. Customer data is used solely for providing services, such as lead generation, customer support, or outbound call campaigns.
- To Improve Our Website: Non-personal information is used to analyze trends, track user movement, and improve the usability of our website.
- Marketing: If you opt-in, we may use your contact details to send marketing emails or newsletters about our services. You can opt-out of marketing communications at any time.
How We Share Your Information
Conclusive Telesupport values your privacy and does not sell or share personal information with third parties except in the following situations:
- Service Providers: We may share information with trusted third-party service providers who assist us in delivering services, such as cloud hosting, payment processing, or CRM systems. These providers are required to maintain the confidentiality of your information.
- Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Protection
We take security seriously and implement industry-standard measures to protect your personal information. This includes encryption, firewalls, and secure access control to ensure that your data is safe from unauthorized access, use, or disclosure.
We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR), and regularly review our security practices to maintain the highest standards of data protection.
5. Your Rights
As a user or customer of Conclusive Telesupport, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal data, subject to legal obligations or legitimate business purposes.
- Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails or contacting us directly.
6. Cookies
Our website uses cookies to enhance the user experience and track website usage. Cookies are small data files stored on your device that help us understand user behavior and preferences. You can manage or disable cookies through your browser settings, but doing so may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before sharing any personal information
8. International Transfers
Conclusive Telesupport operates globally, and your information may be transferred to or stored in locations outside of your country. We take steps to ensure that international transfers of personal data comply with applicable data protection laws, including GDPR.
9. Retention of Data
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Customer data related to services such as outbound calls or lead generation is deleted or anonymized once the service is complete, unless otherwise agreed upon.
10. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete that information.
11. Changes to the Privacy Policy
Conclusive Telesupport reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and you are encouraged to review this policy periodically. Continued use of our website or services after changes are posted will be deemed acceptance of those changes.
Signup for our latest release
Quick Links
Conclusive Telesupport is a trading name of Conclusive Financial LTD and we are authorised and regulated by the FinancialConduct Authority (FCA) for regulated claims management services. Our Temporary permission - firm reference number is :838617. You can check this on Financial Services Register https://register.fca.org.uk
Conclusive Financial Ltd. is registered in England and Wales. Company reg. number 08463668
Conclusive Financial Ltd. is registered with the Information Commissioner's Office Data Protection No. ZA007561 http://www.ico.org.uk/
Conclusive Financial Office
G4, Maxet House 22 Lansdown Industrial Estate Gloucester Road, Cheltenham Gloucestershire, GL51 8PL