Terms and Conditions
Welcome to Conclusive Telesupports. These Terms and Conditions outline the rules and regulations for the use of our website and services, including lead generation, inbound calls, outbound calls, client re-engagement, and customer support services. By accessing or using our services, you agree to comply with these terms. Please read them carefully.
1. Acceptance of Terms
By using our website and services, you accept these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our services or website. These terms constitute a legally binding agreement between [Your Company Name] and you, the user.
2. Services Offered
Conclusive Telesupport provides a variety of services related to call center operations, including but not limited to:
- Lead Generation: We help businesses find and engage new potential customers.
- Inbound Calls: We manage incoming customer calls for support, inquiries, or other client needs.
- Outbound Calls: We initiate calls to your customers for marketing, surveys, or follow-up services.
- Client Re-engagement: We re-engage inactive or past customers to revive business relationships.
- Customer Support Services: We provide assistance to your customers on your behalf through our trained agents.
Our services are provided on a contractual basis and are subject to change depending on the needs and agreements made with each client
3. Use of Website and Services
You agree to use our website and services only for lawful purposes and in a way that does not infringe on the rights of others. You are prohibited from using our services in the following ways:
- To solicit or harm individuals through fraudulent means.
- To interfere with the functionality or security of our systems.
- For purposes that violate any local, national, or international law or regulation.
We reserve the right to terminate or suspend your access to our website or services without notice if you violate any terms.
4. Confidentiality
We understand the sensitive nature of the data we handle, including customer information and business operations. Conclusive Telesupport agrees to maintain the confidentiality of all information shared during the course of service provision. We will not disclose, share, or use the confidential information of your business or your customers for any purpose other than to perform the services you have contracted us for.
5. Data Protection and Privacy
We are committed to protecting the privacy of both our clients and their customers. We comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR). Personal data collected during the provision of services is used solely for the purpose of fulfilling our contractual obligations.
6. Client Responsibilities
Clients using our services must provide accurate and complete information to ensure the smooth operation of the services offered. You are responsible for ensuring that any data, customer lists, or scripts provided to us for outbound or inbound call operations comply with applicable laws, including telemarketing regulations.
Additionally, clients are responsible for:
- Ensuring compliance with local and international laws.
- Providing necessary documentation or scripts for calls.
- Supplying accurate customer data for lead generation or client re-engagement campaigns.
7. Payment Terms
All services provided by Conclusive Telesupport are billed based on the agreed pricing plan between us and the client. Payments are due upon receipt of the invoice unless otherwise stated in the contract. Failure to make timely payments may result in the suspension of services until payment is received. We reserve the right to modify our pricing structure at any time, with notice to existing clients.
8. Limitation of Liability
Conclusive Telesupport is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services. While we strive to deliver excellent results, we cannot guarantee specific outcomes, such as sales or conversions, from lead generation or outbound call campaigns. We are not responsible for any losses incurred due to interruptions in service, inaccuracies in data provided, or unforeseen circumstances.
9. Indemnification
You agree to indemnify and hold harmless Conclusive Telesupport, its employees, agents, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms and Conditions or the misuse of our services.
10. Intellectual Property
All content, including text, images, videos, software, and other materials on our website, are owned or licensed by Conclusive Telesupport. You may not reproduce, distribute, or use any content without prior written consent. Any unauthorized use of our intellectual property may result in legal ac
11. Termination
We reserve the right to terminate or suspend any user’s access to our website or services without notice if there is a breach of these Terms and Conditions. Upon termination, your right to use our services will cease immediately, and all payments for services rendered up to that point will become due.
12. Third-Party Services
Our website and services may contain links to third-party websites or services that are not owned or controlled by Conclusive Telesupport. We are not responsible for the content, privacy policies, or practices of any third-party services. Use of these services is at your own risk.
13. Modifications to Terms
Conclusive Telesupport reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our website or services constitutes acceptance of the modified terms.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of UK Jurisdiction. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Jurisdiction of UK.
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Conclusive Telesupport is a trading name of Conclusive Financial LTD and we are authorised and regulated by the FinancialConduct Authority (FCA) for regulated claims management services. Our Temporary permission - firm reference number is :838617. You can check this on Financial Services Register https://register.fca.org.uk
Conclusive Financial Ltd. is registered in England and Wales. Company reg. number 08463668
Conclusive Financial Ltd. is registered with the Information Commissioner's Office Data Protection No. ZA007561 http://www.ico.org.uk/
Conclusive Financial Office
G4, Maxet House 22 Lansdown Industrial Estate Gloucester Road, Cheltenham Gloucestershire, GL51 8PL